Privacy Policy

1. Introduction

MyOnlineGuruji ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered e-learning platform, website, and services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide when you:

• Create an account or register for our Service
• Use our AI tutor or interact with our platform
• Book sessions with tutors
• Subscribe to our newsletter or marketing communications
• Contact our support team
• Participate in surveys or feedback forms

This information may include: name, email address, phone number, date of birth, educational level, payment information, profile photo, and other information you choose to provide.

2.2 Usage Data

We automatically collect certain information when you use our Service:

• Device information (IP address, browser type, operating system)
• Usage patterns and preferences
• Learning progress and analytics
• Interactions with AI tutor conversations
• Pages visited, time spent, and click patterns
• Cookies and similar tracking technologies

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings, though this may affect functionality of our Service.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Personalize your learning experience and create custom learning paths
• Process payments and manage your account
• Enable AI tutor functionality and conversation context
• Connect you with tutors and facilitate learning sessions
• Send you updates, newsletters, and important service notifications
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve our Service
• Detect, prevent, and address technical issues or security threats
• Comply with legal obligations and enforce our Terms of Service

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our Service, including payment processors, cloud hosting services, analytics providers, and customer support platforms. These providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Tutors

When you book a session with a tutor, we share relevant information (name, learning goals, progress) necessary for the tutor to provide effective instruction.

4.3 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or if necessary to protect our rights, property, or safety, or that of our users or others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.

5. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Compliance with GDPR, COPPA, and other data protection regulations

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your information for certain purposes
• Restriction: Request limitation of how we process your information
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at privacy@myonlineguruji.com. We will respond to your request within 30 days.

7. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.

For users between 13 and 18 years old, we recommend parental supervision and consent when using our Service.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country. We take appropriate safeguards to ensure your information receives adequate protection, including standard contractual clauses and other mechanisms.

9. Data Retention

We retain your personal information for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it. Learning progress and analytics data may be retained in anonymized form for research and improvement purposes.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.