Frequently Asked Questions

Getting started is easy! Simply sign up for a free account on our platform. Once registered, you'll complete a quick AI-powered assessment to understand your learning style and goals. Our AI will then generate a personalized learning path tailored just for you. You can start learning immediately or connect with one of our expert tutors.

No! Our AI tutor assistant is completely free to use. You can ask unlimited questions and get instant, personalized help 24/7 without any subscription. We offer additional premium features and one-on-one tutoring sessions with expert tutors for those who want an even more comprehensive learning experience.

Our AI tutor covers virtually every subject including Mathematics, Science (Physics, Chemistry, Biology), Computer Science and Programming, Languages, History, Literature, Business, Test Preparation (SAT, ACT, GRE, GMAT), and many more. The AI tutor is continuously learning and expanding its knowledge base.

Currently, our platform is fully optimized for mobile browsers. We're actively developing native mobile apps for both iOS and Android that will be available soon. You can use our platform seamlessly on any device through your web browser.

Our AI tutor is powered by advanced machine learning models trained on vast educational content. It provides highly accurate responses and can explain complex concepts in multiple ways. However, like any AI system, it should be used as a learning aid alongside traditional study methods. For specialized or advanced topics, we recommend connecting with our expert human tutors for additional support.

Yes! The AI tutor uses context-aware technology to remember your conversation history within each session. This allows for more personalized and relevant explanations. If you're logged in, the AI can also remember your learning preferences and adapt its teaching style accordingly across sessions.

Yes, our AI tutor supports multiple languages including English, Spanish, French, German, Hindi, Mandarin, and more. You can interact with the tutor in your preferred language, and it will respond in the same language. We're continuously adding support for additional languages.

Absolutely! The AI tutor can provide explanations in various formats including text explanations, step-by-step solutions, visual diagrams (when applicable), code examples for programming questions, and even mathematical formulas with detailed derivations. Simply specify your preference or ask the tutor to explain in a particular format.

Booking a tutor session is simple! Browse our network of verified expert tutors, filter by subject, availability, or language. View tutor profiles, read reviews, and check their qualifications. Once you find a tutor you like, select an available time slot and confirm your booking. Sessions can be conducted via video call within our secure platform.

All our tutors go through a rigorous verification process. They must have relevant educational qualifications (degrees, certifications), teaching experience, and subject matter expertise. Many tutors have advanced degrees (Master's, PhD) or professional certifications. You can view each tutor's qualifications and credentials on their profile page.

Yes! We offer thousands of self-paced interactive courses covering a wide range of subjects and skill levels. These courses include video lessons, quizzes, assignments, and certificates upon completion. You can learn at your own pace, anytime, anywhere. Combine course learning with AI tutor assistance and live tutoring for the best results.

Yes, we provide digital certificates of completion for all our courses. These certificates can be downloaded, shared on LinkedIn, and added to your professional portfolio. While these certificates demonstrate your commitment to learning, please note that they may not carry the same weight as formal academic degrees or professional certifications.

We offer a freemium model. The AI tutor assistant is completely free with unlimited usage. Basic features including access to course materials are also free. We offer premium plans with additional features like advanced analytics, unlimited course access, and discounted live sessions. Pricing starts at $9.99/month for students. For tutors and education institutes, you earn based on actual resource usage by students (video watch time, downloads, live session attendance) - not commission on course sales. This ensures fair compensation for content creators.

No hidden fees! Our pricing is transparent. The free tier includes the AI tutor and basic features at no cost. Premium plans are clearly listed with monthly or annual options. Tutor sessions are priced individually by the tutor (prices shown before booking). We accept all major payment methods and offer refunds according to our policy.

Yes! We offer student discounts (up to 50% off) with a valid student email address or ID. Educational institutions, schools, and universities can contact us for special bulk pricing and enterprise solutions. We also offer scholarships and financial aid programs for students in need.

Absolutely! You can cancel your subscription at any time with no cancellation fees. Your subscription will remain active until the end of your current billing period, and you'll continue to have access to all premium features until then. After cancellation, you'll still have access to all free features including the AI tutor.

Unlike traditional platforms that charge commission on course sales, we use a fair resource usage-based model. Tutors and education institutes earn money based on actual usage of their content by students. This includes: video watch time (students watching your uploaded videos), resource downloads (PDFs, documents, etc.), and live session attendance. You get paid for the value actually delivered, not just for course enrollment. This ensures fair compensation - you keep what you earn based on actual engagement with your content.

Our platform works on all modern devices and browsers. We support desktop computers (Windows, Mac, Linux), tablets, and smartphones. Compatible browsers include Chrome, Firefox, Safari, Edge, and Opera. We recommend using the latest version of your browser for the best experience.

If you encounter any technical issues, our support team is here to help! You can contact us through our Help Center, email support@myonlineguruji.com, or use the in-app support chat. We typically respond within 24 hours. For urgent issues during live sessions, our tutors are trained to assist with basic technical troubleshooting.

Your privacy and data security are our top priorities. We use industry-standard encryption (SSL/TLS) to protect all data in transit. Your conversations with the AI tutor are kept private and secure. We never share your personal information with third parties without your consent. Our platform complies with GDPR, COPPA, and other data protection regulations.

Yes! You can download your learning analytics, progress reports, completion certificates, and saved notes at any time from your dashboard. All your data is yours, and you have full control over exporting and downloading your information.

Our AI analyzes your initial assessment, learning goals, preferred pace, and performance over time to create a customized learning path. The path adapts as you progress, adjusting difficulty levels, recommending specific topics, and identifying areas that need more practice. You can view and modify your learning path anytime from your dashboard.

Yes! Our comprehensive analytics dashboard shows your progress in real-time. You can see time spent learning, courses completed, topics mastered, quiz scores, improvement trends, and personalized recommendations. These insights help you understand your strengths and areas for improvement.

Don't worry! Your learning path is flexible and adapts to your schedule. The AI will automatically adjust deadlines and pacing based on your progress. You can also manually modify your goals and timeline. Our platform is designed to support learners at all paces - whether you're learning quickly or taking your time.

Absolutely! Many of our students learn multiple subjects at the same time. You can have separate learning paths for different subjects, switch between them easily, and track progress for each. The AI tutor can help with questions across all subjects, and you can book sessions with different subject-specific tutors as needed.